Complaints and Feedback

Ace Therapy Services is committed to providing safe, respectful and high‑quality supports. We welcome feedback and take complaints seriously.

How to make a complaint

If you are unhappy with any aspect of our service, you can raise a complaint directly with us. We aim to acknowledge complaints promptly and work with you to resolve concerns in a fair and timely way.

Complaints can be made by contacting us via:

• Phone
• Email
• In person with a staff member

You will not be treated unfairly for raising a concern or making a complaint.

External complaints

If you are not satisfied with our response, or you prefer not to raise the matter with us directly, you can contact the NDIS Quality and Safeguards Commission.

NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Email: contactcentre@ndiscommission.gov.au
Website: www.ndiscommission.gov.au